Carmella Top

Anatomie offers both domestic and international shipping. Domestic orders are shipped via UPS depending on customer selection at checkout on business days, excluding holidays. We only use USPS for Military addresses and P.O. boxes. We will begin processing orders the same day when placed Monday-Friday before 2 PM EST (excluding holidays) and will be shipped within 24 hours pending product availability and credit card verification. Orders placed after 2 PM EST will begin processing the next business day. You will be contacted by one of our customer care representatives if any kind of problem has incurred with your order or payment. International orders are shipped via DHL. *For international orders, customer is responsible for import duties and taxes incurred on any orders in addition to shipping charges.

Rates for Shipping and Handling:

• Free shipping for International orders over $500.00
• $50 flat rate for International orders under $500.00
• Free ground shipping for military addresses

Delivery Methods:

• UPS ground: delivery occurs in 3 to 7 business days
• UPS 3 day select: delivery is guaranteed in 3 business days
• UPS 2 day: delivery is guaranteed in 2 business days
• UPS Next Day Air: delivery is guaranteed in the next business day

We strongly encourage re-using your original shipment package for exchanges/returns. If you do not have it, that is okay too.

(CLICK HERE TO MAKE A RETURN)

HAVE QUESTIONS ABOUT A RETURN? EMAIL US AT customerservice@anatomie.com

Returns & Exhanges:

Anatomie will gladly accept returns of full priced, unworn, unwashed, unaltered, non-final-sale items with all tags attached for exchange or refund within 14 days of the order date.  Any returns received after 14 days will be eligible for an exchange or store credit. 

To process your Exchange or Request to Return, please click here: 'RETURNS/EXCHANGES' section online. We cannot offer returns or exchanges on worn or altered merchandise.

Returns are accepted if they meet our return policy requirements. These requirements are set in place to prevent the return of personally damaged or used garments and to assure the high quality of our products.

A return label is provided by Anatomie for domestic orders on full priced items, a portion of the shipping charge will be accrued based on the quantity of items with a maximum of $8. If you are exchanging for a new size or style, shipping is complementary. To initiate an exchange, request a return, or store credit please click here to visit our self-service return portal.

We do not offer return labels for SALE items, LAST CHANCE items or PACKING CUBES.

Please send items to: 6701 NE 4th Avenue, Miami FL 33138

If you placed the order over the phone with one of our team members, please call us at 305-576-1900 to initiate the return process.

We do not offer return labels for International orders of any value. Shipping a return back internationally is the responsibility of the customer. For more information on international returns click here  

• You have 14 days to make a return (both US and International). Anatomie will not be responsible to refund incurred duties.
  
  
• Anatomie will refund item(s), provided that the item(s) has not been damaged, soiled, washed, altered or worn and that all labels and tags are attached
  
  
• You can easily make a return by clicking here and following the instructions. (If you need further help, please contact our Shipping & Returns Department at 305-576-1900 (Ext.3).
  
  
• If you have any questions or concerns or if you are not satisfied with the quality of the garments, please contact us at 305-576-1900
  
  
• Please allow about 14 business days for your refund to be credited to your account after we have received your item