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Send Us A Message
For Fit Questions and Comments
call at 1-833-576-1900
Book an appoinment
FIT QUESTIONS with Facetime (9 AM – 5PM EST)
Racquel | (786) 561-4527
Joe | (786) 561-5426
Racquel & Joe have been with Anatomie for years and are able to help you find the perfect fit to your body.
Website, Online Account and Programs
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Our Lifetime Warranty covers the replacement or repair of all products purchased online or in person. Please save proof of purchase needed for your Lifetime Warranty. You are responsible for the cost of shipping the product back to us, however, we will return the favor and ship your replacement back to you at no charge. Our Lifetime Warranty does not go beyond practical usage. Normal wear and tear does not include damages resulting from abuse, lost/missing hardware, cosmetic/stain damages, and incidental damages. Lifetime Warranty extends only to the original owner.
All Items marked "FINAL SALE" are not returnable for refund. However, exchanges and/or store credits may apply for this merchandise.
Anatomie offers both domestic and international shipping. For orders $100+ domestically, shipping is Free. Domestic orders are shipped via UPS or USPS depending on customer selection at checkout on business days, excluding holidays. We only use USPS for Military addresses and P.O. boxes. We will begin processing orders the same day when placed Monday-Friday before 2 PM EST (excluding holidays) and will be shipped within 24 hours pending product availability and credit card verification. Orders placed after 2 PM EST will begin processing the next business day. You will be contacted by one of our customer care representatives if any kind of problem has incurred with your order or payment. International orders are shipped via DHL. *For international orders, customer is responsible for import duties and taxes incurred on any orders in addition to shipping charges.
DELIVERY METHODS: • UPS ground: delivery occurs in 3 to 7 business days • UPS 3 day select: delivery is guaranteed in 3 business days • UPS 2 day: delivery is guaranteed in 2 business days *When placed before 2PM. • UPS Next Day Air: delivery is guaranteed in the next business day
• Free ground shipping for all domestic orders, $100 min. spend, in the continental US (Alaska, Hawaii and Puerto Rico excluded) • Free shipping for International orders over US $500.00 • $50 flat rate for International orders under US $500.00 • Free ground shipping for military addresses
Return, Policy and Order Status
It's that time of year again! As usual we will implement our return policy for items purchased during the holidays can be returned until 1/31/23. Anatomie will gladly accept returns of full priced, unworn, unwashed, unaltered merchandise, non-final-sale styles with all tags attached for refund. Exclusions apply to items on our sale page which are considered FINAL SALE. Terms apply. We cannot offer returns or exchanges on worn or altered merchandise. Returns are accepted if they meet our return policy requirements. These requirements are set in place to prevent the return of personally damaged or used garments and to assure the high quality of our products. A return label is provided by Anatomie for domestic orders on full priced items, a portion of the shipping charge will be accrued based on the quantity of items with a maximum of $8. If you are exchanging for a new size or style, shipping is complementary. We do not offer return labels for SALE items, LAST CHANCE items or PACKING CUBES. Please send items to: 6701 NE 4th Avenue, Miami FL 33138 If you placed the order over the phone with one of our team members, please call us at 305-576-1900 to initiate the return process. We do not offer return labels for International orders of any value. Shipping a return back internationally is the responsibility of the customer. For more information on international returns click here. • You have 30 days to make a return (both US and International). Anatomie will not be responsible to refund incurred duties. • Anatomie will refund item(s), provided that the item(s) has not been damaged, soiled, washed, altered or worn and that all labels and tags are attached • You can easily make a return by clicking below and following the instructions. (If you need further help, please contact our Shipping & Returns Department at 305-576-1900 (Ext.3). • If you have any questions or concerns or if you are not satisfied with the quality of the garments, please contact us at 305-576-1900 • Please allow up to 14 business days for your refund to be credited to your account, after we have received your item