Luxury Travel Clothing | Frequently Asked Questions and Answers | ANATOMIE
Our customer service representatives are available at 1-833-576-1900, Monday through Friday 9AM-5PM EST. Please be sure to leave a message if we are unable to answer while assisting other customers. Our showroom is open to the public Monday through Friday 10AM-4PM EST. We can also be reached at firstname.lastname@example.org
Visa, Mastercard, AMEX, Discover, Diners Club, ShopPay, Apple Pay, Meta, PayPal, Amazon Pay, and After Pay
Anatomie has seasonal pop up stores, our HQ Showroom in Miami, Flagship stores in Palm Beach, FL , Menlo Park, CA ,and Venice Italy, and are sold nationwide in authorized retail stores. Please click below to find Anatomie near you!
Website, Online Account and Programs
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Our Lifetime Warranty covers the replacement or repair of all products purchased online or in person. Please save proof of purchase needed for your Lifetime Warranty. You are responsible for the cost of shipping the product back to us, however, we will return the favor and ship your replacement back to you at no charge. Our Lifetime Warranty does not go beyond practical usage. Normal wear and tear does not include damages resulting from abuse, lost/missing hardware, cosmetic/stain damages, and incidental damages. Lifetime Warranty extends only to the original owner.
All Items marked "FINAL SALE" are not eligible for refund.
Anatomie offers both domestic and international shipping. For orders $100+ domestically, shipping is Free. Domestic orders are shipped via UPS or USPS depending on customer selection at checkout on business days, excluding holidays. We only use USPS for Military addresses and P.O. boxes. We will begin processing orders the same day when placed Monday-Friday before 2 PM EST (excluding holidays) and will be shipped within 24 hours pending product availability and credit card verification. Orders placed after 2 PM EST will begin processing the next business day. You will be contacted by one of our customer care representatives if any kind of problem has incurred with your order or payment. International orders are shipped via DHL. *For international orders, customer is responsible for import duties and taxes incurred on any orders in addition to shipping charges.
DELIVERY METHODS: • UPS ground: delivery occurs in 3 to 7 business days • UPS 3 day select: delivery is guaranteed in 3 business days • UPS 2 day: delivery is guaranteed in 2 business days *When placed before 2PM. • UPS Next Day Air: delivery is guaranteed in the next business day
• Free ground shipping for all domestic orders, $100 min. spend, in the continental US (Alaska, Hawaii and Puerto Rico excluded) • Free shipping for International orders over US $500.00 • $50 flat rate for International orders under US $500.00 • Free ground shipping for military addresses
Return, Policy and Order Status
Anatomie will gladly accept returns of full priced, unworn, unwashed, unaltered merchandise, non-final-sale styles with all tags attached for refund within 30 days from receipt. Terms apply. All Items marked "FINAL SALE" are not returnable for refund. A return label is provided by Anatomie for domestic orders on full price items over $100. A portion of the return shipping will be accrued based on the quantity of items with a maximum charge of $8. If you are exchanging for a new size or style, shipping is complimentary. To initiate an exchange, request a return, or store credit, please visit our self-service return portal by clicking here. NOTE: Returns are accepted if they meet our return policy requirements. These requirements are set in place to prevent the return of personally damaged or used garments and to assure the high quality of our products. We DO NOT offer return labels for SALE items or PACKING CUBES. For more information, please visit our SHIPPING & RETURNS page.