Luxury Travel Clothing | Shipping and Returns - Policies & More| ANATOMIE
SHIPPINGAnatomie offers both domestic and international shipping.
Domestic orders are shipped via UPS or USPS depending on customer selection at checkout on business days, excluding holidays.
We only use USPS for Military addresses and P.O. boxes.
International orders are shipped via US Postal Service (USPS) only.
*For international orders, customer is responsible for import duties and taxes incurred on any orders additional to shipping charges.
Your order will begin processing the same day if placed Monday-Friday before 2 PM EST (excluding holidays) and will be shipped within 48 hours pending availability and credit card verification.
All orders placed after 2 PM EST will begin processing the next business day.
You will be contacted by one of our customer care representatives if any kind of problem has incurred with your order or payment.
RATES FOR SHIPPING AND HANDLING:• Free ground shipping for all domestic orders, no minimum spend, in the continental US (Alaska, Hawaii and Puerto Rico excluded)
• Free shipping for International orders over US $500.00
• $50 flat rate for International orders under US $500.00
• Free ground shipping for military addresses
DELIVERY METHODS:• USPS Priority Mail: delivery typically occurs within 3-5 business days
• UPS ground: delivery occurs in 3 to 6 business days
• UPS 3 day select: delivery is guaranteed in 3 business days
• UPS 2 day: delivery is guaranteed in 2 business days
• UPS Next Day Air: delivery is guaranteed in the next business day
We strongly encourage re-using your original shipment box to exchange or return your merchandise. If you do not have it, that is okay too.
EXCHANGES:We are now offering exchanges for ALL styles in our catalog, so long as we have the stock available at the time of the exchange. This means you may select the same style, different style, different color and/or size. Exclusions apply to items marked FINAL SALE. All items found on our sale page are considered FINAL SALE. Terms apply.
To process your Exchange or Request to Return, please click here: 'RETURNS/EXCHANGES' section online. Exchanges are only offered within our 30-day window, for items that qualify to be exchanged. For example, item/style return must be in NEW and resellable condition. We cannot offer exchanges on worn merchandise. Restocking fees apply for items/styles returned without their original tags or if tags have been altered. Restocking fees are equal to 10% of retail price.
Anatomie will gladly accept returns of full priced, unworn, unwashed merchandise with all tags attached for refund within 30 business days from the time the order was placed.
All SALE / LAST CHANCE clearance items are final sale and cannot be returned.
Returns are accepted if they meet our return policy requirements. These requirements are set in place to prevent the return of personally damaged or used garments and to assure the high quality of our products.
A complimentary return label is offered by Anatomie for domestic orders on full price items over $100 only.
We do not offer return labels for SALE items, LAST CHANCE items or PACKING CUBES.
We do not offer return labels for International orders of any value. Shipping a return back internationally is the responsibility of the customer.
Please send items to: 6701 NE 4th Avenue, Miami FL 33138
If you placed the order over the phone with one of our team members, please call us at 305-576-1900 to start the return process.
Online orders are eligible for refund or store credit only. Please, read carefully the following:
• You have 30 business days to make a return ( both US and International). Anatomie will not be responsible to refund duties costs incurred.
• Anatomie will refund item(s), provided that the item(s) has not been damaged, soiled, washed, altered or worn and that all labels and tags are attached
• You can easily make a return by clicking here and following the instructions. (If you need further help, please contact our Shipping & Returns Department at 305-576-1900 (Ext.3).
• If you have any questions or concerns or if you are not satisfied with the quality of the garments, please give us a call at 305-576-1900
• All clearance (last chance) items are final sale and cannot be returned
• Garments that have been altered are not returnable
• Please allow 14 business days for your refund to be credited to your account, after we have received your item