SHIPPING & RETURNS POLICY
All our orders, domestic and international, are shipped via UPS on business days excluding holidays. We use USPS for Military addresses and P.O boxes only.
For international orders, customer is responsible for import duties and taxes incurred on any orders additional to shipping charges.
Your order will begin processing the same day if placed Monday-Friday before 2 PM (excluding holidays) and will be shipped within 48 hours pending availability and credit card verification.
All orders placed after 2 PM will begin processing the next business day
You will be contacted by one of our customer care representative if any kind of problem has incurred with your order or payment.
Rates for shipping and handling:
- Free ground shipping for domestic orders over US $200.00 (Alaska, Hawaii and Puerto Rico excluded)
- For domestic orders under US $200.00 the shipping fee will be automatically calculated by UPS based on delivery method
- Free shipping for International orders over US $500.00
- $50 flat rate for International orders under US $500.00
- Free ground shipping for military addresses
- Ups ground: delivery occurs in 3 to 6 business days
- UPS 3 day select: delivery is guaranteed in 3 business days
- UPS 2 day: delivery is guaranteed in 2 business days
- UPS Next Day Air: delivery is guaranteed in the next business day
Anatomie will gladly accept returns of full priced, unworn, unwashed merchandise with all tags attached for refund.
We do not accept returns for exchanges.
All SALE ITEMS are final sale and cannot be returned.
Returns are accepted if they meet our return policy requirements. These requirements are set in place to prevent the return of personally damaged or used garments and to assure the high quality of our products.
The return label is offered by Anatomie for domestic orders over $100 or more only after approval. If your order was placed online and you want to make a return, please click here and follow the instructions. If your order was under $100 it is your responsibility to pay for the return charges.
If you placed the order over the phone with one of our team members, please call us at 305-576-1900
Online orders are eligible for refund and store credit only. Please, read carefully the following:
- You have 14 business days if located in the US territory from the day the order is shipped to decide if the item is right for you
- You have 30 business days if located outside of the US. Anatomie will not be resposible to refund duties costs incurred
- Anatomie will refund item(s), provided that the item(s) has not been damaged, soiled, washed, altered or worn and that all labels and tags are attached
- You can easily make a return by clicking here and following the instructions (remember to type the sign # before your order number. e.g #51234). If you need further help, please contact our Shipping & Returns Department at 305-576-1900 (Ext.3).
- If you have any questions or concerns or if you are not satisfied with the quality of the garments, please give us a call at 305-576-1900
- All sale items are final sale and cannot be returned
- Garments that have been altered are not returnable